Shipping policy

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Order Handling

All orders are shipped from our warehouse in Sweden.
Orders placed on weekdays before 12:00 PM (CET) are shipped the same day.
Orders placed after 12:00 PM (CET) or during weekends and public holidays are processed the next business day.

Once your package has been shipped, you will receive an email confirmation with tracking information.

Delivery Times

Delivery times vary depending on the destination and local postal services. Estimated delivery times are:

Sweden: 1–4 business days
Norway: 2–7 business days
Finland: 1–4 business days
Denmark: 1–3 business days
Other EU countries: 2–7 business days

Please note that delivery times may be slightly longer during product launches, campaigns, public holidays or peak periods.

Delivery Options

Sweden – Early Bird Home Delivery & Bring Pickup Parcel

For deliveries within Sweden, we offer Early Bird Home Delivery and Bring Pickup Parcel depending on your address and the option available at checkout.

Norway, Denmark & Finland – Bring Pickup Parcel

Orders to Norway, Denmark and Finland are shipped with Bring Pickup Parcel. Your package is delivered to a pickup point, and you will receive a notification once it is ready for collection.

Rest of EU – DHL Parcel

Orders to other EU countries are shipped with DHL Parcel. Depending on the destination and available service, your package may be delivered to a DHL Service Point or directly to your delivery address.

Tracking information is sent by email once your order has been shipped.

Delivery Confirmation & Responsibility

For contactless deliveries, the carrier may document the delivery with a photo or other delivery confirmation. Once the package has been delivered to the agreed delivery location in accordance with the selected delivery option, responsibility for the shipment passes to you as the customer.

If a shipment is marked as delivered but cannot be located, please contact us and we will help you review the available delivery information with the carrier.

Can I Track My Order?

Yes! As soon as your order has been shipped, you will receive an email with a tracking link.

You can follow your delivery directly through the carrier’s tracking link.

Shipping Costs

Shipping costs are calculated at checkout and vary depending on the destination and order value. Within Sweden, we offer free shipping on orders over 1,500 SEK.

Customs & Duties

Orders shipped outside the EU may be subject to customs duties or import taxes.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

If you have any questions regarding customs charges, we recommend contacting your local customs authority.

Uncollected Packages

If a package is not collected within the carrier’s specified collection period and is returned to us, a fee of 250 SEK / 250 NOK / 160 DKK / 22 EUR will be charged to cover part of the shipping and handling costs.

The fee will automatically be deducted from your refund.

Damaged or Missing Shipments

If something has gone wrong, for example if you have received a defective item, the wrong product or a damaged shipment, please contact us at info@totineunderwear.com and we will be happy to help.

Please include your order number and clear photos showing the issue, and leave the item unused until your case has been reviewed.

Please note that the right to make a complaint applies to faults related to the production of the item and does not cover normal wear and tear or natural ageing of the product.